Privacy & Data Protection Policy

Updated: 1st February 2025
Company: Rise North Ltd.

​

Rise (“we,” “us,” “our”) is committed to protecting the privacy and personal data of our clients, contacts, and website visitors. This Privacy & Data Protection Policy explains how we collect, use, store, and protect personal data in compliance with UK GDPR and related data protection laws.

​

1. Data We Collect

​

We may collect the following personal data:

​

• Contact information: name, email address, phone number, postal address.

• Project details: property addresses, job requirements, and images or videos of properties (including roofs, interiors, and exteriors) for inspection, marketing, or documentation purposes.

• Payment information: invoicing and payment details (processed securely via third-party providers).

• Website data: IP addresses, cookies, and usage information for analytics purposes.

​

2. How We Use Your Data

 

We use personal data to:

​

• Provide and manage our photography, videography, and drone services.

• Communicate with clients, respond to enquiries, and send updates.

• Process payments and issue invoices.

• Maintain records for business and legal purposes.

• Store and manage images or videos of properties for inspection, marketing, or documentation.

• Improve our services and website functionality.

We will never sell or share your personal data with third parties for marketing purposes.

​

3. Legal Basis for Processing

​

We process personal data based on one or more of the following:

​

• Contractual necessity: to provide services requested by clients.

• Legal obligation: to comply with tax, insurance, or other regulatory requirements.

• Legitimate interests: to improve services, marketing, and client communications.

​

4. How We Store and Protect Data

​

• Data is stored securely on encrypted devices, secure servers, and password-protected systems.

• Access is limited to authorised personnel only.

• We implement physical, technical, and administrative measures to prevent unauthorised access, loss, or misuse.

• Data, including property images and videos, is retained only as long as necessary for service delivery, legal compliance, or legitimate business purposes.

​

5. Sharing Data

​

• We may share personal data with trusted third-party service providers (e.g., payment processors, cloud storage providers) only for the purpose of delivering our services.

• Any sharing is governed by contracts ensuring compliance with data protection law.

​

6. Your Rights

​

You have the following rights regarding your personal data:

​

• Access: request a copy of your data.

• Correction: have inaccurate data corrected.

• Erasure: request deletion where legally permissible.

• Restriction: limit processing in certain circumstances.

• Data portability: request your data in a usable format.

• Objection: object to processing based on legitimate interests.

Requests can be sent to: enquiries@risenorth.co.uk.

​

7. Cookies and Website Tracking

​

• Our website may use cookies or analytics tools to improve user experience.

• No personally identifiable information is collected through cookies without consent.

• Users can manage cookies via their browser settings.

​

8. Changes to This Policy

​

We may update this policy from time to time. The latest version will be available on our website. We encourage you to review it periodically.

​

9. Contact Us

​

For questions, concerns, or to exercise your rights:

Email: enquiries@risenorth.co.uk
Address: Apt 7, 32 Devonshire Place, Harrogate, HG1 4AD